{"id":2777,"date":"2018-05-16T23:19:27","date_gmt":"2018-05-16T23:19:27","guid":{"rendered":"http:\/\/www.testerconsulting.com\/?page_id=2777"},"modified":"2018-05-16T23:20:05","modified_gmt":"2018-05-16T23:20:05","slug":"mystery-shoppers","status":"publish","type":"page","link":"http:\/\/www.testerconsulting.com\/en\/services\/mystery-shoppers\/","title":{"rendered":"Mystery Shoppers"},"content":{"rendered":"<p><span style=\"color: #003366;\"><a style=\"color: #003366;\" href=\"http:\/\/www.testerconsulting.com\/wp-content\/uploads\/2014\/09\/TeSTer-Check.png\"><br \/>\n<img loading=\"lazy\" class=\"alignleft wp-image-2504\" src=\"http:\/\/www.testerconsulting.com\/wp-content\/uploads\/2014\/09\/TeSTer-Check.png\" alt=\"TeSTer Check\" width=\"252\" height=\"99\" \/><\/a><\/span><\/p>\n<h5 style=\"text-align: justify;\"><\/h5>\n<h5 style=\"text-align: justify;\"><span style=\"color: #003366;\">allow to know <strong>how consumers are actually experiencing your brand and services<\/strong>, and also benchmark against your competitors.<\/span><\/h5>\n<p>&nbsp;<\/p>\n<h5>\u00a0<span style=\"color: #ff9900;\">It is an invaluable tool to&#8230;<\/span><\/h5>\n<ul>\n<li>Improve processes and quality of\u00a0services<\/li>\n<li>Control\u00a0retail network and outsourced services<\/li>\n<li>Manage customer service staff (supervision, training, motivation,&#8230;)<\/li>\n<li>Analyze commercial strategies of competitors<\/li>\n<li>Identify gap between your products and the competitors\u00b4ones<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><a class=\"addthis_counter addthis_pill_style\" href=\"http:\/\/www.internationalservicecheck.com\/themes\/default\/#\"><!-- AddThis Button END --><\/a><\/p>\n<div class=\"bodyContents\">\n<p align=\"justify\"><strong>Mystery Shopping<\/strong> is the art of evaluating customer services discreetly and professionally.\u00a0Our service checkers are required to carry out evaluations in an objective manner without drawing attention\u00a0or causing attendants or assistants to treat them differently, or specially, compared to other customers.<\/p>\n<\/div>\n<p style=\"text-align: justify;\"><span style=\"color: #333333;\">The mystery shoppers can simulate\u00a0puchase situation, make a claim, ask for information, of your company or your competitors. <\/span><\/p>\n<p style=\"text-align: justify;\"><div class=\"clearfix\" ><\/div><\/p>\n<h4><span style=\"color: #ff9900;\">You can assess&#8230;<\/span><\/h4>\n<h5><div class=\"row clearfix\"> <div class=\"box three \"> <article id=\"\" class=\"featured\" data-rt-animate=\"animate\" data-rt-animation-type=\"fadeInDown\" data-rt-animation-group=\"single\"><div class=\"caption title_centered \"><h3 class=\"featured_article_title \">Eyewitness Mystery shopper<\/h3><\/div> <div class=\"space margin-b10\"><\/div><span class=\"big_rounded_icon centered centered before heading_icon animated icon-user loaded\" ><\/span><div class=\"space margin-b10\"><\/div>\u00a0\u00a0\u00a0\u00a0 Point-of-sale or customer service<\/article> <\/div> <div class=\"box three \"> <article id=\"\" class=\"featured\" data-rt-animate=\"animate\" data-rt-animation-type=\"fadeInDown\" data-rt-animation-group=\"single\"><div class=\"caption title_centered \"><h3 class=\"featured_article_title \">Mystery caller<\/h3><\/div> <div class=\"space margin-b10\"><\/div><span class=\"big_rounded_icon centered centered before heading_icon animated icon-phone loaded\" ><\/span><div class=\"space margin-b10\"><\/div>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Customer call centres<\/article> <\/div> <div class=\"box three \"> <article id=\"\" class=\"featured\" data-rt-animate=\"animate\" data-rt-animation-type=\"fadeInDown\" data-rt-animation-group=\"single\"><div class=\"caption title_centered \"><h3 class=\"featured_article_title \">@ Mystery<\/h3><\/div> <div class=\"space margin-b10\"><\/div><span class=\"big_rounded_icon centered centered before heading_icon animated icon-mail-1 loaded\" ><\/span><div class=\"space margin-b10\"><\/div>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Online customer service<\/article> <\/div> <\/div><\/h5>\n<p>&nbsp;<\/p>\n<h4><\/h4>\n<h4><span style=\"color: #ff9900;\">With\u00a0TeSTer Check you can get insight about&#8230;<\/span><\/h4>\n<section id=\"\" class=\"chained_contents icon_chain \" data-rt-animation-group=\"group\"><ul> <li data-rt-animate=\"animate\" data-rt-animation-type=\"fadeInDown\"><div class=\"chanied_media_holder icon\"><div class=\"icon_holder rounded\"><a href=\"#\" title=\"Customer service quality\" target=\"_self\"><span class=\"icon-comment-empty\"><\/span><\/a><\/div><\/div> <div class=\"chanied_content_holder\"> <h3 class=\"featured_article_title\"><a href=\"#\" title=\"Customer service quality\" target=\"_self\">Customer service quality<\/a><\/h3> \n<ul>\n<li>Treatment\/ friendliness<\/li>\n<li>Knowledge and professionalism of the staff<\/li>\n<li>Willingness to inform<\/li>\n<li>Time spent waiting for service<\/li>\n<\/ul>\n<\/div><\/li> \u00a0 <li data-rt-animate=\"animate\" data-rt-animation-type=\"fadeInDown\"><div class=\"chanied_media_holder icon\"><div class=\"icon_holder rounded\"><a href=\"#\" title=\"Marketing\" target=\"_self\"><span class=\"icon-basket\"><\/span><\/a><\/div><\/div> <div class=\"chanied_content_holder\"> <h3 class=\"featured_article_title\"><a href=\"#\" title=\"Marketing\" target=\"_self\">Marketing<\/a><\/h3> \n<ul>\n<li>Product positioning<\/li>\n<li>Availability and recommendation of models\/ brands and\/or services<\/li>\n<li>Tracking of prices and discounts<\/li>\n<li>Proactivity of the sales team<\/li>\n<li>Sales pitches<\/li>\n<\/ul>\n<\/div><\/li> \u00a0 <li data-rt-animate=\"animate\" data-rt-animation-type=\"fadeInDown\"><div class=\"chanied_media_holder icon\"><div class=\"icon_holder rounded\"><a href=\"#\" title=\"Campaign and promotions\" target=\"_self\"><span class=\"icon-tags\"><\/span><\/a><\/div><\/div> <div class=\"chanied_content_holder\"> <h3 class=\"featured_article_title\"><a href=\"#\" title=\"Campaign and promotions\" target=\"_self\">Campaign and promotions<\/a><\/h3> \n<ul>\n<li>Implementation of advertisement and promotional campaign<\/li>\n<li>Monitoring prices and discounts<\/li>\n<\/ul>\n<\/div><\/li> <li data-rt-animate=\"animate\" data-rt-animation-type=\"fadeInDown\"><div class=\"chanied_media_holder icon\"><div class=\"icon_holder rounded\"><a href=\"#\" title=\"Staff management\" target=\"_self\"><span class=\"icon-users\"><\/span><\/a><\/div><\/div> <div class=\"chanied_content_holder\"> <h3 class=\"featured_article_title\"><a href=\"#\" title=\"Staff management\" target=\"_self\">Staff management <\/a><\/h3> \n<ul>\n<li>Compliance of\u00a0sales handbook\u00a0and\u00a0 internal rules.<\/li>\n<li>Solving claim and incidents<\/li>\n<li>Training needs. Impact of training programmes.<\/li>\n<\/ul>\n<\/div><\/li> \u00a0 <li data-rt-animate=\"animate\" data-rt-animation-type=\"fadeInDown\"><div class=\"chanied_media_holder icon\"><div class=\"icon_holder rounded\"><a href=\"#\" title=\"Benchmarking\" target=\"_self\"><span class=\"icon-eye\"><\/span><\/a><\/div><\/div> <div class=\"chanied_content_holder\"> <h3 class=\"featured_article_title\"><a href=\"#\" title=\"Benchmarking\" target=\"_self\">Benchmarking<\/a><\/h3>  \u00a0 <\/div><\/li> <\/ul><\/section>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h5><span style=\"color: #003366;\"><a style=\"color: #003366;\" href=\"http:\/\/www.testerconsulting.com\/wp-content\/uploads\/2014\/09\/TeSTer-Check.png\"><img loading=\"lazy\" class=\"alignleft wp-image-2504\" src=\"http:\/\/www.testerconsulting.com\/wp-content\/uploads\/2014\/09\/TeSTer-Check.png\" alt=\"TeSTer Check\" width=\"184\" height=\"72\" \/><br \/>\n<\/a><\/span><\/h5>\n<h5><\/h5>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>A wide mystery shoppers team<\/strong>, with different demographic profiles, who is training about the specific issues of each research.<\/li>\n<li><strong>On-line\u00a0 reports <\/strong>(easy to understand ) after 48 hours of each audit.<\/li>\n<li>Customer experience <strong>reports provide a balance of qualitative and quantitative feedback<\/strong> \u2013 giving frontline teams the opportunity to understand the experience of their customers and the impact of their actions and form a solid base as a training tool.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>allow to know how consumers are actually experiencing your brand and services, and also benchmark against your competitors. &nbsp; \u00a0It is an invaluable tool to&#8230; Improve processes and quality of\u00a0services Control\u00a0retail network and outsourced services Manage customer service staff (supervision, training, motivation,&#8230;) Analyze commercial strategies of competitors Identify gap between your products and the competitors\u00b4ones [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":2772,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/www.testerconsulting.com\/en\/wp-json\/wp\/v2\/pages\/2777"}],"collection":[{"href":"http:\/\/www.testerconsulting.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.testerconsulting.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.testerconsulting.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.testerconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=2777"}],"version-history":[{"count":2,"href":"http:\/\/www.testerconsulting.com\/en\/wp-json\/wp\/v2\/pages\/2777\/revisions"}],"predecessor-version":[{"id":2779,"href":"http:\/\/www.testerconsulting.com\/en\/wp-json\/wp\/v2\/pages\/2777\/revisions\/2779"}],"up":[{"embeddable":true,"href":"http:\/\/www.testerconsulting.com\/en\/wp-json\/wp\/v2\/pages\/2772"}],"wp:attachment":[{"href":"http:\/\/www.testerconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=2777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}